TERMS AND CONDITION

Effective Date: 1 June 2025

Welcome to DClick Cleaning and Hygiene. By accessing or using our website https://dclickcleaning.co.uk and our services, you agree to be bound by the following Terms and Conditions. Please read them carefully.

1. Company Information

DClick Cleaning and Hygiene is a division of DClick Solutions Ltd, a company registered in the United Kingdom. Our registered address is Morice Town, Plymouth, UK. We specialize in residential, commercial, Airbnb turnover, and deep cleaning services in Plymouth and surrounding areas.

We offer a range of cleaning services, including but not limited to:

  • Residential Cleaning
  • Commercial Cleaning
  • Airbnb and Short-Term Let Cleaning
  • Custom Cleaning Packages
  • Move-In/Move-Out Cleaning

Our services are available 24/7, and we strive to provide eco-friendly and reliable cleaning solutions tailored to our clients’ needs.

All service inquiries and bookings are initiated through our website’s contact form or directly via WhatsApp. We do not require account creation for service requests. Communication regarding services, scheduling, and other inquiries is conducted through WhatsApp using the direct link provided on our website.

Service pricing is provided upon inquiry and is subject to the scope of work required. Payment terms will be communicated during the booking process. We reserve the right to request payment in advance for certain services. All payments are to be made through the methods specified during the booking confirmation.

If you need to cancel or reschedule a confirmed booking, please notify us at least 24 hours in advance. Cancellations or changes made less than 24 hours before the scheduled appointment may incur a cancellation fee of up to 50% of the service cost.

Clients are responsible for providing access to the premises at the scheduled time. This includes ensuring that:

  • The property is accessible.
  • Pets are secured.
  • Any specific instructions or areas requiring attention are communicated in advance.

Failure to provide access may result in a cancellation fee.

DClick Cleaning and Hygiene holds public liability insurance to cover accidental damages caused during the provision of our services. Any damage or issues must be reported within 24 hours of service completion. We are not liable for:

  • Pre-existing damages.
  • Items of sentimental value.
  • Damages resulting from faulty equipment or products provided by the client.

We aim for complete client satisfaction. If you are not satisfied with our service, please contact us within 24 hours of the service completion. We will assess the situation and, if appropriate, offer a re-clean of the affected areas.

We collect personal data through our website’s contact form and use Google Analytics and Google Search Console for website performance monitoring. All communication is conducted via WhatsApp. We do not create user accounts or store personal data beyond what is necessary for service provision. For more details, please refer to our Privacy Policy.

All content on our website, including text, images, and logos, is the property of DClick Cleaning and Hygiene or its licensors and is protected by intellectual property laws. Unauthorized use of our content is prohibited.

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Changes will be effective upon posting on our website.