PRIVACY POLICY

Effective Date: 1 June 2025

1. Introduction

Welcome to DClick Cleaning and Hygiene (“we”, “our”, “us”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit our website at https://dclickcleaning.co.uk, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We collect and process the following types of personal data:

a. Contact Form Submissions

When you contact us through the website’s contact form, we collect:

  • Name
  • Email address
  • Phone number
  • Message content

This data is used solely for responding to your enquiry.

b. Website Analytics

We use Google Analytics and Google Search Console to gather anonymised data such as:

  • IP address
  • Browser type
  • Device type
  • Pages visited
  • Session duration

This helps us understand how visitors use our website and improve its performance.

c. WhatsApp Communication

Our website contains a direct link to WhatsApp. If you choose to message us via WhatsApp, we may collect your:

  • Phone number
  • Name (if provided)
  • Any personal data shared during the conversation

WhatsApp is a third-party platform governed by its own privacy policy.

We rely on the following lawful bases to process your data:

  • Consent: When you voluntarily submit data via our contact form or initiate contact via WhatsApp.
  • Legitimate Interests: To maintain and improve our services and respond to customer enquiries.

We use your data to:

  • Respond to enquiries sent via the contact form or WhatsApp
  • Analyse and improve the performance and content of our website
  • Ensure customer service efficiency

We do not use your personal data for automated decision-making or profiling.

We do not sell or rent your data. We may share data with:

  • Google: For website analytics (data is anonymised)
  • WhatsApp: If you communicate via the app. Their privacy policy applies.

Your data may be transferred outside the UK/EEA only when using these platforms, which have their own safeguards in place.

We keep your personal data only for as long as necessary:

  • Contact form submissions: Up to 12 months from last communication
  • Analytics data: As per Google’s retention policy
  • WhatsApp chats: Up to 12 months, unless required longer for legitimate purposes

You have the following rights under the UK GDPR:

  • Right to access – Request a copy of your personal data
  • Right to rectification – Request correction of inaccurate data
  • Right to erasure – Request deletion of your data where applicable
  • Right to restrict processing – Request limitation of how we use your data
  • Right to object – Object to our processing of your data
  • Right to data portability – Request transfer of your data to another provider

To exercise any of these rights, please email us using the contact details below.

We take appropriate measures to protect your personal data against loss, misuse, and unauthorised access, including:

  • Secure hosting infrastructure
  • Restricted access to personal data
  • Encryption where appropriate

We may use cookies to enhance your experience and collect analytics data. You can control cookies via your browser settings. For more information, see our Cookie Policy.

Our website may include links to third-party websites (e.g., WhatsApp). We are not responsible for the privacy practices or content of these external sites. Please review their privacy policies separately.

We may update this Privacy Policy from time to time to reflect legal or operational changes. Updates will be posted on this page with a revised effective date. We encourage you to check this page periodically.

If you have any questions or wish to exercise your data rights, please contact us at:

DClick Cleaning and Hygiene